Frequently Asked Questions (FAQ)

Mindy Rose

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday).

After processing, delivery typically takes 5–9 business days.

Please note that shipping times are estimates and may vary during peak seasons or due to carrier delays.

Do you offer free shipping?

Yes. We offer Free Standard Shipping on all U.S. orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

You can use this number to track your package directly with the carrier.

Can I cancel or change my order?

Orders can only be modified or canceled if they have not yet been processed.

Please contact us immediately at:
support@mindirose.com

What is your return policy?

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and unwashed

• All original tags must be attached

• Items must be returned in original condition

For full details, please review our Return & Refund Policy.

Do you offer exchanges?

We currently do not process direct exchanges.

To receive a different size or style, please return the original item (if eligible) and place a new order.

Who pays for return shipping?

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item is defective

• We sent the wrong product

What if my item arrives damaged?

Please contact us within 5 days of delivery and include clear photos of the issue.

We will resolve the issue promptly.

Where is Mindy Rose located?

Mindy Rose is operated by Carvessi, a company registered in Sweden.

We sell to customers in the United States through our online store.

What currency are prices shown in?

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

How can I contact customer support?

Email: support@mindyrose.com
Phone: +46 70-508 25 01
Support Hours: Monday–Friday

Is my payment information secure?

Yes. Our store is powered by Shopify and uses secure encryption technology to protect your payment and personal information.

What if my package is delayed?

Delivery times are estimates and not guaranteed.

If there is a significant delay, we will notify you and provide options in accordance with applicable consumer protection laws.